Sales Support Coordinator - Amazon

Location: NL_Amsterdam_Danzigerkade 16 Additional Location: Amsterdam, Netherlands Job Family: Sales Worker Type Reference: Regular - Permanent Pay Rate Type: Salary JOB ID: R-35423-2024
Description & Requirements

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in, is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

You will join our Sales Support department based in Amsterdam, The Netherlands in the position of:

Sales Support Coordinator – Amazon

Are you the enthusiastic and result driven person, that ensures our customer service and order processing is at their best, then we are looking for you!

About the Role:

The Sales Support Coordinator is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation, and subsequent resolution of customer queries / issues for the customer base in the European country. You will be responsible for the compilation and analysis of customer accounts, shipments, backorders etc. and constant monitoring of and communication to customers. The coordinator is focused on providing premium service to customers of premium brands.

What You Will Do:

The Sales Support Coordinator is responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.

• Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling
• Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents.
• Compilation and analysis of customer accounts, shipments and requirements.
• Order Entry in SAP, Open Order Management including resolving stock availability and pricing issues.
• Invoice creation in SAP, including Pro-forma creation and handling custom documents.
• Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation.
• Coordination with D.C. and customer for time slot bookings and shipment pickups.
• Agent of Compliancy to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct.

• Entry of credit documents for customers.

• Entry of product return documents in SAP as well as the subsequent handling of the actual returns.

What You Need:

• Fluent in English, both written and verbally is a must.
• Bachelor’s degree in business administration or a Commercial degree.
• Preferably previous experience in a similar role.
• Customer Service minded mentality.
• Ability to work effectively within a matrix environment.
• Experience with MS office suite, especially excel.

What is Nice to Have:

• Bachelor’s degree in business administration or a Commercial degree.
• Experience with SAP ERP and/or a similar ERP system are highly preferred.

So, what’s in it for you?

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation plus a 13th month salary, 28 holidays per year.
• You will also receive a highly valued commuter travel package, a EUR 100,- environment allowance when commuting via public transport or bike. Additionally, we provide an interesting collective health insurance scheme, pension and top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
• The chance to work with on complex problems and continues improvement.

And a few reasons you might love it:

At HARMAN we create useful, playful, beautiful things. Our many iconic brands including; JBL, Harman/Kardon and AKG are transforming the car, the workplace and everywhere in between. We work hard, look for brilliance from all our 30,000 employees and in return you can expect a career full of brilliant possibilities. If you want to be part of a business offering industry-first features, innovation, superior sound technology and the guarantee that youll never have a dull day - HARMAN could be the place for you!

Is this the challenge you’ve been looking for? Click to apply now! Don’t forget to add your resume.

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them. For more information about the position you can contact the Recruitment department by email – antra.bakshi@harman.com ).

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.