Demurrage Analyst

Summary

FRONT OFFICE HOST

Hyatt Place Amsterdam Airport is looking for a full-time Front Office Host!

Hyatt Place Amsterdam Airport is a welcoming place with 330 hotel rooms, where guests find uncomplicated experiences in a casual atmosphere. Our purpose is to care for people, so they can be their best!

As Front Office Host you are part of the Front Office Team and work together with international, motivated and driven colleagues. You will be coached by experienced Teamleaders and Managers, who care about your personal development.

Responsibilities

• You bring your unique personality to our team of dedicated Front Office Hosts;
• You increase guest satisfaction scores by creating connections with our guests;
• You take ownership in providing a memorable experience – from checking in through to checking out;
• You take care of internal as well as external phone calls;
• You take ownership of handling guest complaints and requests in a timely manner;
• You are pro-active in working towards achieving our team and hotel goals.

We care about you so you can be at your best

• In this role you will join an international team of fun colleagues. You will become part of the Hyatt Family, an international company across 67 countries with global growing opportunities.

• We offer a wide variety of online courses and class room trainings for both professional and personal development. Furthermore we focus on your personal development plan and support you in achieving your career goals.

• You are eligible for discounted room rates as of day 1.

• You are eligible for up to 12 complimentary room nights per year within our Hyatt hotels, after 3 months of service.

• We offer a salary according to the Dutch Labor Agreement of Hospitality (Horeca CAO), 8% vacation allowance & travel allowance.

• We offer free parking for all our colleagues. You can also park your car when you go on holiday and make free use of our Shuttle bus to go to Schiphol Airport.

• In addition we offer 5 extra paid paternity days after 1 year of service.

• With our incentive program for breakfast upsell you can make between 10% and 20% on top of your salary over all breakfasts sold.

Qualifications

Qualifications

• You have a European passport or Dutch working permit
• You are fluent in English and have strong communication skills;
• You are flexible working different shifts; morning and evening
• You are passionate about hospitality;
• You have an enthusiastic and caring attitude;

Preferred qualifications

• You have experience in a customer-oriented job;
• You are familiar with OPERA and/or Micros.

We are looking forward to meeting you if you are interested!